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Refund & Product Return Policy

Do you offer refunds on services?

We do not offer refunds on services.

What if I am unhappy with my service?

We are happy to offer a complimentary adjustment when appropriate. Requests must be made promptly and will be reviewed on a case by case basis, depending on the service and whether it can be safely corrected.

Do you offer refunds on products?

We do not offer refunds on skincare or boutique products.

Can I exchange a product?

Yes. Products may be exchanged within 14 days of purchase if more than 50% remains and the item is returned in its original packaging.

What if I cannot find a product to exchange?

Store credit may be issued for another product of your choice. Store credit must be used within 30 days of the return being initiated.

Do I need to bring the product in?

Yes, all returns and exchanges must be completed in person at the studio.

What if it has been more than 14 days?

Returns outside of the 14 day window will not be accepted.

What happens if I arrive late?

We allow a 10 to 15 minute grace period for most appointments. If you are running late, please contact the studio as soon as possible so we can try to accommodate you.

Late Arrivals & No-Shows

What if I am more than 15 minutes late without notice?

If we do not hear from you within 15 minutes of your scheduled appointment time, your appointment will be considered a no show and a fee of 75% of the scheduled services will be charged.

Do shorter appointments have different rules?

Yes. For services 30 minutes or less, such as brow or lip waxing, arrivals more than 5 minutes late may need to be rescheduled and will be subject to a cancellation fee.

What happens if I miss my appointment entirely?

Clients who miss an appointment without notice will be charged a no show fee of 75% of the scheduled services.

Studio Environment

Payment Failures & Repeated Offenses

How are cancellation or no show fees processed?

All fees will be charged to the card on file.

What happens if my payment does not go through?

If a payment is unsuccessful, a hold will be placed on your account until the balance is resolved.

Can I still book if I have a balance?

All outstanding balances must be paid in full before booking another appointment.

What if I repeatedly cancel or miss appointments?

Elysian Skin & Beauty Studio reserves the right to decline future bookings for clients with two or more no shows or excessive cancellations or rescheduling.

Am I authorizing charges by booking?

Yes. By keeping a card on file and acknowledging our policies, you authorize us to charge your card in the event of a cancellation, late arrival, or no show.

What happens if I dispute a charge?

If a charge is disputed, we reserve the right to refuse future services and decline additional appointments.

Can I bring a child to my appointment?

To preserve a calm and elevated environment for all guests, infants and children under 10 are not permitted during appointments.

What if I arrive with a child?

Appointments may need to be rescheduled, and applicable fees may apply.

Cancellation Policy

What happens if I cancel late or reschedule within 48 hours?

Cancellations or reschedules made within 48 hours of your appointment will incur a fee of 50% of the scheduled service total.

Why do you have a cancellation policy?

As a small business, each appointment time is reserved specifically for you. Late changes impact your provider, our team, and other clients hoping to book.

Do I need a card on file to book?

Yes, a valid card on file is required to secure all appointments.

What if I do not want to leave a card on file?

You may either purchase a gift card covering 100% of your scheduled services or prepay for your appointment at the time of booking.